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These terms set out the rules that govern your account, your transactions through Touch 'n Go eWallet, FPX or DuitNow, and your access to bx44 where local law permits. Reading them before you start means you know exactly what we expect and what you can expect from us.
When you open an account on bx44, you enter into an agreement with us that is governed by the terms on this page. These terms apply every time you log in, place a wager, move funds through Touch 'n Go eWallet, FPX or DuitNow, or contact our support team. They do not override applicable local law — where a term conflicts with a law that applies to you in Malaysia, the local law takes precedence to the extent required. We may update these terms from time to time. When we do, the revised version is published here with the effective date shown at the top of the page. Continuing to use your account after a revision means you accept the updated terms. We recommend checking this page whenever you notice a change notice in your account dashboard after login. These terms apply only to accounts registered for access in eligible regions and are not a representation that access is lawful in every jurisdiction. Access is available where local law permits. If you are unsure whether access is permitted for you, we ask that you check your local legal position before continuing.
Not everything you encounter on bx44 falls under a single ruleset. Understanding what this policy covers — and what it does not — helps you direct questions to the right place. The four areas below map the boundary clearly.
These terms govern how your account is created, verified and maintained. They cover login, account details, and the steps required before any transaction is processed. Account-level queries — such as correcting your registered details — are handled under this policy.
Deposits and withdrawals made through Touch 'n Go eWallet, FPX or DuitNow are subject to the transaction rules in this policy. We set out what information is required and what happens if a transaction cannot be completed. Processing steps are shown in your account wallet at the time of each transaction.
Games, odds displays and any promotional content shown inside the platform are subject to their own product-level terms, which appear alongside that content. These account terms do not override them — both sets apply at the same time, and you should read both where relevant.
Payment processors, game studios and any external service linked from bx44 operate under their own terms. We are not responsible for how those third-party services operate. If a dispute arises with a payment processor such as a bank or e-wallet provider, their own terms and support channels apply.
You have several concrete paths open to you under these terms. If you want to review your transaction history, the record is available in your account dashboard after login — it lists every deposit and withdrawal, including those made through FPX and Touch 'n Go eWallet. If you believe any account detail is recorded incorrectly — your registered name, contact address or linked payment method — you can request a correction through the account settings page or by contacting support directly. We will review the request and confirm the outcome in writing. If you want to raise a question about how these terms apply to your specific situation, our support team can clarify the relevant clause. We do not make binding legal interpretations, but we will point you to the section that applies and explain how we read it. For formal disputes, the escalation path is set out in the contact section below.
Your complete transaction history is accessible from your account dashboard. Each entry shows the payment method used — FPX, DuitNow or Touch 'n Go eWallet — along with the date and amount as recorded by our system.
To update an incorrect name, contact detail or linked wallet, go to account settings or contact support. We require identity verification before making changes to primary account information.
If a clause in these terms is unclear to you, contact support and reference the section heading. We will respond with a plain-language explanation of how that clause operates in practice for your account type.
For any action that cannot be completed through account settings — such as a formal data request or an account closure instruction — contact us through the support channels below. We will confirm receipt and timeline in your registered email.
If you need to raise a question about these terms, correct account information or dispute a transaction record, the following contact routes are available. Choose the channel that fits your situation — live chat for quick clause questions, email for written records of formal requests.
Start a live chat session from the support icon inside your account. For policy questions, reference the clause number or section heading you are asking about so we can give a direct answer.
Send formal requests — including data queries, account corrections and written dispute notices — to our support email address shown in your account settings page. We respond with a written confirmation for your records.
Many routine queries — reviewing transaction records, checking your linked payment method, viewing session history — can be resolved without contacting support. The current state of your account is shown in the dashboard after login.
Understanding how your information is managed is part of knowing what you agree to when you use bx44. The four points below cover the key areas addressed in these terms.
We retain account and transaction data for the period required to operate your account and to meet applicable recordkeeping obligations. Retention periods vary depending on the type of record. You can ask what data we hold on your account through our support email channel.
The platform uses cookies to maintain your login session and to remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features function, including the display of your wallet balance and payment history.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, contact support immediately. We can place a temporary hold on account activity while the matter is reviewed — the process is initiated through live chat or email.
To request a change to data we hold, or to ask about account closure, email support with the subject line referencing your account ID. We will confirm the steps required and the expected timeline for completing the request.
The questions below cover what we hear most from account holders when they read these terms for the first time. If your question is not listed, contact support through live chat or email.
These terms apply from the moment your account is created and continue for as long as it remains open. Every login, transaction and support interaction takes place under these terms. If you close your account, certain obligations — such as data retention rules — continue to apply for the required period after closure.
When we revise these terms, the updated version is published here with a new effective date at the top of the page. A notice may also appear in your account dashboard after login. Continued use of your account after the effective date means you accept the revised terms.
Yes. Deposits and withdrawals made through Touch 'n Go eWallet, FPX or DuitNow are all governed by the transaction section of these terms. The steps required to complete each transaction type are shown in your account wallet at the time you initiate the payment.
Go to account settings and follow the fields shown there for updating contact information or linked payment methods. For changes to your registered name or identity details, contact support by email — identity verification is required before those changes are applied to your account.
Yes. Send a written request to our support email address with your account ID in the subject line. We will confirm what records are held and outline the steps for providing them to you. The timeline for completing this request will be confirmed in our reply.
First review the transaction history in your account dashboard — each entry shows the date, amount and payment method recorded by our system. If the record looks wrong, contact support by email with the transaction reference number. We will investigate and respond in writing with our findings.