Casino / App
This policy explains what information bx44 collects when you use your account, how we store it, and what choices you have over it. It covers your activity across the platform — including transactions made through Touch 'n Go eWallet, FPX, and GrabPay — and applies wherever local law permits access.
When you open an account with us, we collect the details you provide during registration — name, contact information, and the payment method you choose to link, whether that is Touch 'n Go eWallet, FPX, or GrabPay. Each time a transaction is processed through one of those rails, a record is created on your account. We hold that record to maintain accurate account history, handle support queries, and comply with obligations that apply depending on local law and eligible regions. Beyond registration data, we collect session activity — pages visited, games opened, and device type used — to keep the platform functioning correctly for your account. We do not sell this data to third parties for marketing. Where we share data with a service provider, it is limited to what that provider needs to process your request, such as verifying a payment or delivering account communications. Cookie data is collected through your browser session; you can adjust cookie preferences at any time through the settings shown in your account. All data we hold is kept only as long as it is needed for the purpose it was collected, after which it is deleted or anonymised in line with our retention schedule.
Not every data interaction is handled the same way. Four areas are outlined here so you know exactly where this policy reaches and where it stops.
This policy covers all data tied to your registered account — login records, session history, and account preferences. Any change you make to your profile details falls within the scope of this policy and can be reviewed through your account dashboard after login.
Transactions processed through Touch 'n Go eWallet, FPX, and GrabPay generate records held on your account. This policy governs how we store and protect those records. We do not store full payment credentials — only the transaction reference and status visible in your account.
Game session data — including titles opened, rounds played, and results — is logged to your account. This data is used for account history and support purposes. RTP and game mechanic data belongs to the game provider and is shown only where the provider makes it available in the lobby.
Links to external sites, payment processors outside our platform, or third-party identity checks are not covered by this policy. Once you leave our platform or interact with an external processor, their own privacy terms apply. We have no control over how third parties handle your data.
You have practical choices about the data we hold on your account. These are not abstract rights — each one has a route you can follow right now. To review what we hold, head to your account dashboard; a summary of your registered details and transaction records is shown there after login. If any detail is incorrect — a contact number, an email address, or a linked payment method — you can update it directly in your account settings without contacting support. If you want to raise a question about how your data is being used, or request that certain records be removed, the route is through our support contact. We aim to respond to data queries within a reasonable time. Where a request involves a transaction record tied to Touch 'n Go eWallet or FPX, we may need to retain that record for a period to satisfy applicable obligations depending on local law. The current state of any active data request you have submitted is shown in your account dashboard after login.
Log in and open the account dashboard. Your registered details, session history, and transaction records are shown there without needing to contact support.
Go to account settings to update your name, contact information, or linked payment method. Changes take effect on your next session after saving.
Send your question through the support contact route listed on this page. Include your registered email so we can locate your account records quickly.
Where local law and our retention obligations permit, you can request that specific data be removed. Submit the request via support; we will confirm what can be actioned and what must be retained.
If the answer to your privacy question is not covered in your account dashboard, these are the routes to reach us directly. We handle data queries separately from general account support so your question reaches the right team.
Open the live chat widget from any page on bx44. Describe your data query and the agent will route it to the correct team. Fastest for straightforward questions about what is held on your account.
For detailed data queries — such as a removal request or a question about how a specific Touch 'n Go eWallet or FPX transaction record is stored — email is the clearest route. Use the address shown in your account contact page.
Many privacy-related actions do not require contacting support at all. Your registered details, linked payment methods, cookie preferences, and session history are all accessible directly from the account dashboard after login.
We apply consistent controls across the four areas that matter most for account data: how we secure it in transit, how long we keep it, who can access it, and how you request a change. These are not background technical details — they affect what you see in your account and what options are open to you.
All data exchanged between your device and bx44 is encrypted. This applies to login sessions, account updates, and payment interactions through Touch 'n Go eWallet, FPX, and GrabPay. The encryption state is shown in your browser's address bar during any account session.
We use session and preference cookies to keep your account state intact while you browse. You can review and adjust which cookie categories are active through the cookie settings panel, accessible from any page footer. Withdrawing a cookie category may affect some account features.
We keep account data only as long as it is needed. Transaction records tied to FPX or Touch 'n Go eWallet are retained for the period required under applicable obligations. Once that period passes, records are deleted or anonymised. You can ask about the retention period for any specific record type through our support route.
When this policy changes, the updated version is published at bx44/privacy-policy/ and the revision date is noted at the top of the page. Continued use of your account after a policy update is treated as acknowledgement of the revised terms. We recommend checking this page if you have a standing data query.
These are the questions we hear most often from members reviewing this policy. If yours is not here, the support routes above will get you to the right team.
We collect the details you enter during registration — name, contact information, and payment method. From there, we log account activity including session history and transaction records from Touch 'n Go eWallet, FPX, or GrabPay. We do not collect data beyond what your account activity generates.
Yes. Log in and open your account dashboard. Your registered details, transaction history, and session records are shown there. If you need a more complete picture of everything we hold, submit a request through the email support route and we will compile the details for your account.
Transaction records are stored on secured servers with access restricted to authorised processes. In transit, all data between your device and our platform is encrypted. We do not store full payment credentials — only the transaction reference, amount, and status visible in your account history.
We share data only where it is needed to process your request — for example, passing a payment reference to a payment processor to complete a transaction. We do not sell account data or share it for third-party marketing purposes. Third-party processors operate under their own privacy terms once they receive the data.
Send a deletion request through the email support route listed on this page. Include your registered email address. We will confirm which records can be removed and which must be retained under applicable obligations. Transaction records tied to FPX or Touch 'n Go eWallet may need to be kept for a defined period.
The current version of this policy is always at bx44/privacy-policy/ with the revision date at the top. We do not always send individual notifications for minor updates, so checking this page directly is the most reliable way to stay current — particularly if you have an active data request in progress.